1. Implementing ITSM: From Silos to Services
Author: Randy A Steinberg
This book serves as an essential guide for IT professionals looking to transform their organizations into efficient IT Service Management (ITSM) partners. Randy Steinberg emphasizes the importance of breaking down silos within IT departments and fostering collaboration across service lines. He provides practical strategies and insights drawn from successful ITSM frameworks. The publication dated in 2014 remains relevant as it addresses key areas crucial for today’s IT environment, making it an invaluable resource for anyone aiming to enhance their IT organization’s service value.
2. IT Service Management ITSM A Complete Guide
Author: Gerardus Blokdyk
For a comprehensive understanding of IT Service Management, this book is a must-read. Gerardus Blokdyk meticulously compiles every aspect of ITSM, covering extensive methodologies and frameworks. This guide not only equips readers with the theoretical foundations of ITSM but also presents actionable insights and frameworks applicable in real-world scenarios. Given its recent publication in 2021, this book is up-to-date with the latest trends and challenges in the ITSM landscape, making it invaluable for both new learners and seasoned professionals.
3. High Velocity ITSM
Author: Randy A. Steinberg
This inspiring book is tailored for IT professionals seeking to adapt swiftly in fast-paced environments. Steinberg’s approach integrates Agile principles, Lean IT, and Cloud Computing into ITSM practices, thereby enabling organizations to remain competitive. Published in 2016, it provides relevant insights for adapting to technological advancements while ensuring optimal service delivery. The book emphasizes agility, making it a crucial read for leaders aiming to implement rapid changes effectively in their IT service management systems.
4. Servicing ITSM: A Handbook of Service Descriptions
Author: Randy A. Steinberg
This handbook is essential for IT Service Managers eager to create and implement service descriptions effectively. It provides practical guidelines on building service descriptions that serve as a foundation for ITSM strategies. Steinberg’s expertise shines through as he elaborates on designing a customer-focused service delivery model. This 2013 book remains pivotal for anyone involved in IT service management, ensuring high-quality service that meets users’ needs.
5. Architecting ITSM
Author: Randy A. Steinberg
Steinberg provides a comprehensive reference for implementing a robust IT Service Management infrastructure. This book details the essential components and configuration items necessary for building a comprehensive ITSM framework. It is tailored for IT professionals looking to architect their service management systems effectively. Published in 2014, it combines theoretical insights with practical applications, making it indispensable for those looking to deepen their understanding of ITSM architecture.
6. IT Service Management: Support for Your ITSM Foundation Exam
Authors: John Sansbury, Ernest Brewster, Aidan Lawes, Richard Griffiths
This collective work is a valuable resource for those preparing for the ITSM foundation exam. The authors present a well-structured guide that covers all exam topics in detail, making the exam preparation straightforward. It’s not just for learners but also for anyone looking to refresh their knowledge on ITSM principles. The insights shared in this 2016 publication provide a solid foundation for understanding essential ITSM concepts that can elevate one’s career in IT management.
7. Foundations of IT Service Management Based on ITIL V3
Author: Van Haren Publishing
This book serves as a foundational text for anyone interested in IT Service Management based on the ITIL V3 framework. It outlines essential theories and practices that form the basis of effective IT service delivery. Since its publication in 2007, it has been a crucial resource for those looking to understand the intricacies of service management. Its detailed breakdown of ITIL concepts ensures that both newcomers and seasoned professionals can leverage this information to enhance their operational efficiency.
8. IT Infrastructure and Operations Management
Author: Austin Warpenter
Published recently in late 2024, this book dives deep into the concepts of IT infrastructure and operations management. Austin Warpenter explains the techniques and applications integral to mastering a successful IT operations strategy. The book is structured for both new learners and professionals seeking to elevate their management skills. With practical scenarios and industry insights, it’s a contemporary guide that responds to the evolving challenges in IT operations.
9. ITSM For Complete Beginners
Author: Wendell W. Gilbert
Perfect for newcomers to the ITSM domain, Wendell Gilbert provides expert guidance aimed at beginners. This comprehensive handbook tackles the essential knowledge needed for anyone stepping into IT service management. The accessible language and structured approach make it easy to grasp complex topics. Released in 2023, the book is timely and pertinent for individuals looking to empower themselves in the fast-evolving IT landscape.
10. Implementing and Improving YOUR ITSM Program
Author: Jeffrey Tefertiller
This guide is tailored for leaders who aim to implement or enhance their ITSM programs. Jeffrey Tefertiller walks readers through the strategies required for effective program implementation and ongoing improvement. His insights make it an essential resource for those responsible for guiding their organization’s IT service management initiatives. At a price of just $0.99, it’s an affordable gem for leaders aiming to make impactful changes.
